FREQUENTLY ASKED QUESTIONS
How does the pricing work? Our rates are for a one to five day rental. Weekend events are considered one rental period. If you want to use rental items for a longer period of time, we have weekly and monthly rates. How and when do I pay? A 50% Deposit is required to confirm booking. Payment is due before items are released to the customer. We offer 30 days net to known and repeat customers. When should I make my reservation? Our peak season is April to September. During this time we suggest that you book at least a month in advance. In the cooler season months 2-5 days is advised. Is there a delivery charge? Yes. Local delivery and pick up is $160 within the Vancouver area. Most of our quotes will include this. When do you deliver and pick up? Deliveries are usually made the day of, or the day before, the function. Pickups are done after your event has finished. The delivery and pick up dates will be noted on your rental agreement at the time you place your order, and Late Night Delivery fees may apply. What is my responsibility for the equipment while in my care? Responsibility for equipment remains with the renter from the time of receipt to the time of return. Customers are responsible for all breakage and lost equipment including packing racks. All items should be secured and protected from the elements, theft or damage. Please contact us immediately in case of any loss or damage. We charge for missing as well as damaged items at retail replacement value. What if I would like to rent something not on the price list? We are constantly adding new items to our rental inventory. If the item you need is not listed, please call and ask, we probably have it, or can get it for you. TENT RENTALS - FAQ What size of tent do I need? First, determine how many people you want to accommodate at any one time for your event. Then refer to our “Suggested Seating Capacity Chart” below as a guide. Remember to consider adding additional space for buffet tables, bars, dance floors or whatever your situation may call for. After you’ve added those numbers, you’ll have the total size you need. Then see which tent has close to (or slightly larger) the same square footage and that’s the one you want.
Do I need a floor in my tent? In most cases you do not. Sometimes you might want a floor other than for dancing on and yes we can provide those. Flooring rents for $1.90 per square foot. How do you anchor tents? We use 30" steel stakes which driven into the ground. Both our Frame Tents and our Marquee Tents are staked through the base of the legs have guy ropes which are staked into the ground. When you book a tent, if your setup surface is anything other than grass, it is important that you let us know. We have special methods and devices used for various anchoring situations. Concrete anchors for plazas and parking lots are available at addional cost. Underground and overhead utility locations are the customer’s responsibility and must be completed prior to tent erection. DOWNLOAD RENTAL AGREEMENT  | DOWNLOAD PRICE LIST |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
